Frequently Asked Questions

Gift Cards

My gift card has expired while Miller & Carter is temporarily closed.

If you are concerned that your gift card may expire whilst our sites are temporarily closed, we can extend the expiry date for you. Here’s how...

  • Check the balance and expiry date of your card or digital code here.   
  • Don't worry, if your card has expired, we can extend the date for you. Just email us your gift card or digital code number to  
  • If you are concerned that your card will expire whilst we are in this period of temporary closure, please wait until the date has passed and then send us an email with your gift card or digital card number to Please rest assured your balance will not be lost.   

We can’t wait to see you soon.

Where can I buy Miller & Carter gift cards?

Miller & Carter gift cards are available to purchase online. If you order online, you can choose whether your gift card is received by email or text message (e-gift).

You can also buy plastic gift cards from any of our steakhouses. Just pop into your nearest Miller & Carter and speak to a team member.

Where can I spend Miller & Carter gift cards?

Miller & Carter gift cards (whether plastic, email or text message) are valid at any Miller & Carter in the UK as well as any other Mitchells & Butlers venue.  You can search all available venues here.

In what amounts are your gift cards available?

You can credit our gift cards with any denomination of £10, up to the total value of £250 each.

For how long are they valid?

Our gift cards are valid for 12 months from the date of purchase.

Who can I send an email or text message e-gift to?

Email e-gifts can be sent to anyone with a valid UK email address. Text message e-gifts can be sent to anyone with a UK mobile number starting with 07.

When I order an email or text message e-gift for a friend, how will I know it has been sent?

After you've made payment you should receive an email detailing your order and confirming the delivery of your e-gift.

What if the e-gift, sent by email or text message, is not received?

Get in touch with our team with your details and they'll respond to your query as soon as possible.

How do I spend an e-gift card received by email or text message?

Just show the email (either on your smartphone or as a print-out) or text message to your server, who will then redeem it for you.

Do I have to spend all the money on my gift card in one go?

Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

Where can I find out what the remaining balance is on my gift card?

Click on the 'Check my balance' link on the bottom of our gift cards page and follow the simple instructions.

Every time you redeem an e-gift received via email or text message, you should receive an automatic message telling you what you have left to spend.

Can I order large quantities of Miller & Carter gift cards?

Certainly. Simply call the gift-card team on 0121 498 7098 – the line's open from 10am to 4pm Monday to Friday.

I have an issue with my gift card, but I can't find the answer here.

Get in touch with our team, who should be able to help you with any further queries.

Our offers & news

We've moved house and would like to sign up to a Miller & Carter steakhouse near us.

We're delighted that you'd like to keep in touch. Simply find another Miller & Carter and sign up for all our latest news and offers.

I signed up to your newsletter but didn't receive my special offer voucher.

We're sorry you didn't receive your voucher. As these vouchers are personalised, please sign up again, using the same details and email address (don't worry, you won't receive our newsletter twice). Your voucher can be downloaded from the "Thank you" page.

It's my birthday this week and I haven't received my birthday champagne voucher.

When you signed up to our newsletter, did you enter your date of birth? If not, find a recent Miller & Carter email and click on the "email preferences" link to update your details.

How do I unsubscribe from the Miller & Carter newsletter?

To stop receiving our news and offers via email, just click on the "unsubscribe" link, which can be found at the very bottom of every email we send to you. We're sorry to see you 

Contacting us

I want to contact a Miller & Carter steakhouse.

Our restaurants don't have their own email addresses, so if you'd like to talk to the manager please call him or her directly. You'll find the phone number on the "home" and "find us" pages of your nearest Miller & Carter.

I'd like to give my feedback on a recent visit.

We'd be very grateful to hear about your experience. Let us know your views via our guest satisfaction survey . If it's an urgent matter, please contact the manager at the Miller & Carter you visited or email our guest-care team.

We're a well-known and/or local charity. Can you give us a prize for our raffle?

Each of our steakhouses makes its own decisions regarding charity and raffle prizes. Just contact the manager of your nearest Miller & Carter to discuss it with them directly.

Careers with us

Are there any jobs available at your restaurants?

It's great to hear that you're thinking of joining the team. See our jobs page for more info and links to our current vacancies

Table bookings

Can we book a table?

Yes, you can book at any of our restaurants (subject to availability, of course) by making a reservation online or simply by giving them a call.

How far in advance, or how soon, can I make the booking for?

For same-day bookings, you can reserve your table online before 10.30am for lunch and by 4pm for dinner. You can also book up to three months in advance of the date you want to dine. Just pop onto our "Book a table" page, search and book for any of our restaurants, then await your confirmation email. Easy. If you're planning a big get-together or a special occasion, you might want to call the steakhouse you have in mind. You'll find the phone number on the home and find us pages of your nearest Miller & Carter's website.

How can I cancel an online booking?

To cancel an online booking, just click on the link in your booking confirmation email and follow the steps. Please try to give us as much notice as possible.

Menu & dietary info

I'm intolerant to gluten/lactose/nuts etc. What can I eat from your menu?

Please see our current menu and talk to a team member about any specific dietary requests. Our chefs will do their best to accommodate you.

Do you offer a children's menu, and what about highchairs?

Young guests are welcome and have their own special menu. Highchairs are available on request, and our team members will store away prams or pushchairs for ease.

Is your chicken free-range?

Although our chicken breasts are not free-range, we're pleased to confirm that they are Red Tractor Farm Assured.

Our free wifi service

What is WiFi?

Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).

When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.

What kind of WiFi service is Miller & Carter offering?

Here at Miller & Carter we've installed free O2 Wifi at every one of our steakhouses, making each of them an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free – no hidden charges or nasty surprises, just free, fast and easy internet access. And it's available to everyone, whether or not you're an O2 customer. You can sign up for O2 Wifi at any of its hotspots.

Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don't need any passwords or usernames to connect, and using the service won't eat into your mobile data allowance.

How do I access free WiFi at Miller & Carter?

It's simple. Just register your details the first time you access our free service (unless you've already done so at another O2 Wifi hotspot). You'll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you've registered will connect automatically every time you drop by a Miller & Carter steakhouse (or other O2 hotspot).

It's easy to get online using our free WiFi:

  1. Check that your device's WiFi is switched on
  2. Select 'O2 Wifi' from the network list
  3. Open your internet browser and follow the sign-up instructions (enter your phone number and the name of the device(s) you're connecting with)
  4. O2 Wifi will send you a text message containing a code. Enter this plus a few simple details
  5. Your welcome page should appear – you're now connected


What if I can't receive O2 Wifi's text due to lack of mobile coverage?

Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You'll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you've been sent) on your next visit to a Miller & Carter or another venue with O2 Wifi.

My signal's weak. What's going on?

The strength of O2 Wifi depends on things like how far you are from the access point (although if you're inside one of our restaurants, that shouldn't be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.

Where can I get more help or information?

You'll find additional info at Alternatively, call O2 Wifi's customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.

Why do I need to register my details?

A number of reasons. One, security – it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won't share your details with any third party companies.

Three, it's simpler. Registering means you don't have to log in when you visit a Miller & Carter or any other O2 Wifi hotspot. You'll also get the opportunity to opt in for news and offers from Miller & Carter.

What are the terms and conditions of use?

The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot at Miller & Carter.

How secure is O2 Wifi?

O2 Wifi's wireless network is one of the most secure public access networks. When using it you'll see a personalised welcome page with your name displayed – so when you enter an O2 Wifi hotspot, you'll know that it's genuine.

However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data:

  • Look for URLs/addresses starting 'https' when using websites that require logging in (e.g. online email, Facebook or Twitter). The 's' in https means that the page is encrypted and your details are therefore more secure
  • Only enter info like personal banking details once you know the website is secure (look for the padlock icon on your browser, click on it to confirm it is secure)
  • Avoid leaving credit card details exposed on-screen
  • Be careful when responding to emails – avoid divulging any personal or financial details, and remember that your bank will never ask you to send them your password or PIN
  • Avoid 'phishers' (sites that resemble legitimate businesses but are in fact fakes designed to steal your personal details)
  • Install and update well-known anti-virus software and personal firewalls if appropriate
  • Ensure that you turn off automatic log-in facilities and that you log out when your session ends (check that 'Keep me logged in' boxes are not ticked)
  • Use a secure, free VPN to connect to the internet – O2 Wifi recommends
  • Ensure that your device is password or pin-protected
  • Don't leave your laptop unattended in a public place. Lock your screen if you absolutely need to leave it


How long will my order take to arrive?

We aim to send all orders by the next working day (Monday to Friday).  Orders are sent via Royal Mail second class and the Royal Mail aim to deliver in 2-3 working days (including Saturdays).

How do I return an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, and the return reaches us within 14 days we’ll exchange your items or refund in full. You’ll need to get in touch with our guest care team on or give us a call on 0121 498 7098 to request a returns form.

Click here to view our full returns policy and all other Terms & Conditions.

How do I return a faulty or incorrect item?

We’re really sorry to hear that. Don’t worry we’ll be able to replace or refund your item. You’ll need to get in touch with our guest care team on with evidence of the damage attached, a good photo should do it.

Have you received my returned items?

It can take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.

  • We'll get in touch by email as soon as soon as we've completed your return, letting you know whether your refund or exchange has been processed.
  • Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5-10 working days in the UK, depending on your bank/card issuer.
  • If your returns haven't reached us after the returns timeframe, please get in touch on

Can I return an item for an exchange instead of a refund?

Absolutely. If you’re looking to replace a faulty or incorrect item, please get in touch so we can get this sorted for you. Send us an email on You’ll need to evidence any damage in your email though, a good photo should do it.

Do you refund delivery charges if I return something?

Your delivery charge will be refunded in certain circumstances, for example if your product is damaged or faulty on arrival. Please send us an email on with evidence attached, a good photo should do it.

What should I do if my refund is incorrect?

We’re really sorry if we’ve made a mistake with your refund! Contact our guest care team on and we’ll try to sort this as soon as possible.

What happens after I’ve returned my item?

We'll send you an email to let you know we've received your return with the details of any refunds due and exchanged items. Any exchanged items will be sent to the original delivery address using the same delivery service as your original order. If we’ve refunded you for any items, the funds can take up to 5-10 working days to appear in your account depending on your bank/card issuer.