We're sorry you didn't receive your voucher. As these vouchers are personalised, please sign up again, using the same details and email address (don't worry, you won't receive our newsletter twice). Your voucher can be downloaded from the "Thank you" page.
When you signed up to our newsletter, did you enter your date of birth? If not, find a recent Miller & Carter email and click on the "email preferences" link to update your details.
To stop receiving our news and offers via email, just click on the "unsubscribe" link, which can be found at the very bottom of every email we send to you. We're sorry to see you
Our restaurants don't have their own email addresses, so if you'd like to talk to the manager please call him or her directly. You'll find the phone number on the "home" and "find us" pages of your nearest Miller & Carter.
For same-day bookings, you can reserve your table online before 10.30am for lunch and by 4pm for dinner. You can also book up to three months in advance of the date you want to dine. Just pop onto our "Book a table" page, search and book for any of our restaurants, then await your confirmation email. Easy. If you're planning a big get-together or a special occasion, you might want to call the steakhouse you have in mind. You'll find the phone number on the home and find us pages of your nearest Miller & Carter's website.
To cancel an online booking, just click on the link in your booking confirmation email and follow the steps. Please try to give us as much notice as possible.
Young guests are welcome and have their own special menu. Highchairs are available on request, and our team members will store away prams or pushchairs for ease.
Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).
When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.
Here at Miller & Carter we've installed free O2 Wifi at every one of our steakhouses, making each of them an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free – no hidden charges or nasty surprises, just free, fast and easy internet access. And it's available to everyone, whether or not you're an O2 customer. You can sign up for O2 Wifi at any of its hotspots.
Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don't need any passwords or usernames to connect, and using the service won't eat into your mobile data allowance.
It's simple. Just register your details the first time you access our free service (unless you've already done so at another O2 Wifi hotspot). You'll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you've registered will connect automatically every time you drop by a Miller & Carter steakhouse (or other O2 hotspot).
It's easy to get online using our free WiFi:
Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You'll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you've been sent) on your next visit to a Miller & Carter or another venue with O2 Wifi.
The strength of O2 Wifi depends on things like how far you are from the access point (although if you're inside one of our restaurants, that shouldn't be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.
You'll find additional info at o2WiFi.co.uk. Alternatively, call O2 Wifi's customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.
A number of reasons. One, security – it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won't share your details with any third party companies.
Three, it's simpler. Registering means you don't have to log in when you visit a Miller & Carter or any other O2 Wifi hotspot. You'll also get the opportunity to opt in for news and offers from Miller & Carter.
The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot at Miller & Carter.
O2 Wifi's wireless network is one of the most secure public access networks. When using it you'll see a personalised welcome page with your name displayed – so when you enter an O2 Wifi hotspot, you'll know that it's genuine.
However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data:
Miller & Carter gift cards are available to purchase online. If you order online, you can choose whether your gift card is received by email or text message (e-gift).
You can also buy plastic gift cards from any of our steakhouses. Just pop into your nearest Miller & Carter and speak to a team member.
Miller & Carter gift cards (whether plastic, email or text message) are valid at any Miller & Carter in the UK as well as any other Mitchells & Butlers venue. You can search all available venues here.
You can credit our gift cards with any denomination of £10, up to the total value of £250 each.
Our gift cards are valid for 12 months from the date of purchase.
Email e-gifts can be sent to anyone with a valid UK email address. Text message e-gifts can be sent to anyone with a UK mobile number starting with 07.
After you've made payment you should receive an email detailing your order and confirming the delivery of your e-gift.
Just show the email (either on your smartphone or as a print-out) or text message to your server, who will then redeem it for you.
Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.
Click on the 'Check my balance' link on the bottom of our gift cards page and follow the simple instructions.
Every time you redeem an e-gift received via email or text message, you should receive an automatic message telling you what you have left to spend.
Certainly. Simply call the gift-card team on 0121 498 7098 – the line's open from 10am to 4pm Monday to Friday.
We aim to send all orders by the next working day (Monday to Friday). Orders are sent via Royal Mail second class and the Royal Mail aim to deliver in 2-3 working days (including Saturdays).
We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, and the return reaches us within 14 days we’ll exchange your items or refund in full. You’ll need to get in touch with our guest care team on firstname.lastname@example.org or give us a call on 0121 498 7098 to request a returns form.
Click here to view our full returns policy and all other Terms & Conditions.
We’re really sorry to hear that. Don’t worry we’ll be able to replace or refund your item. You’ll need to get in touch with our guest care team on email@example.com with evidence of the damage attached, a good photo should do it.
It can take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.
Absolutely. If you’re looking to replace a faulty or incorrect item, please get in touch so we can get this sorted for you. Send us an email on firstname.lastname@example.org. You’ll need to evidence any damage in your email though, a good photo should do it.
Your delivery charge will be refunded in certain circumstances, for example if your product is damaged or faulty on arrival. Please send us an email on email@example.com with evidence attached, a good photo should do it.
We'll send you an email to let you know we've received your return with the details of any refunds due and exchanged items. Any exchanged items will be sent to the original delivery address using the same delivery service as your original order. If we’ve refunded you for any items, the funds can take up to 5-10 working days to appear in your account depending on your bank/card issuer.