Miller & Carter Albert Dock
Atlantic Pavilion, Albert Dock, Liverpool, Merseyside, L3 4AF 0151 707 7877
Things may be a little different for a while, so please bear with us. To help create a safe environment for everyone, we’re enhancing our high standards of hygiene even further. There will also be some changes to our normal style of service ensuring everyone is safe but you can rest assured that everyone will still get a special Miller & Carter welcome!
Please check with your local Miller & Carter to make sure we're open. You can find your local site on Facebook, Twitter and Instagram. Thank you for bearing with us!
In some places, we’ve temporarily reduced our opening hours and we're serving a reduced menu for a while.
We’ve deep cleaned every Miller & Carter and thorough cleaning routines are taking place regularly all day, every day.
We've increased the frequency of our cleaning routines. Every table is cleaned thoroughly at the end of every guest visit.
We're encouraging contactless payments to avoid handling cash. The contactless limit for card payments has increased to £45. You can use Apple and Googlepay too.
We have introduced new measures to ensure that we meet government advice on safe distancing. We ask all our guests to be respectful of this policy when they visit us.
Download and register on our app to be able to make a booking, view our menus and use our pay at table service.
Our teams have been working tirelessly to ensure we can operate safely and provide the same level of great service.
We’ve compiled a list of questions and answers that will explain how our changes may affect your Miller & Carter visit. These changes ensure we can meet the current advice from the UK Government to keep our guests and teams safe.
We ask all our guests to be respectful of these policies when they visit us.
If you have any of the following symptoms, please do not visit our pubs and restaurants:
We’re delighted to be open again but as we come out of lockdown and our suppliers gear themselves back up for service, some ingredients and some dishes on our menus may not be available. In the short term, therefore, the descriptions on menus may not always accurately reflect the contents of the dish.
The safety and well-being of our guests and team members is our top priority. In order that we can meet the current UK Government guidelines regarding safe distancing, for now, the maximum number of guests per table booking is 6. Thank you for your understanding and we very much look forward to seeing you soon!
In order to meet the current UK Government guidance on safe distancing in our bar/restaurants, we have had to make some changes to our interior layouts. Please make sure you speak to a team member before sitting down at a table, even if it's unoccupied.
Which sites are open? You can search to see if your local restaurant is open on the website or on the restaurant's Facebook pages.
What hours are they open? Some of our opening times may be slightly different whilst we continue to operate with social distancing policies in place. While we are trying to keep our websites as update to date as possible, for the most accurate opening times please call the restaurant or pub directly, or again check the Facebook site.
Are bookings being taken? Yes, we highly recommend that if you want to visit one of our restaurants/pubs, that you book ahead to make sure that we can accommodate you and your family safely.
Where are bookings being taken? To make a booking you can book online via the website, or app if the restaurant has one. Alternatively, you can contact your local restaurant directly.
Are walk ins allowed? Whilst we will always try and accommodate walk ins, due to social distancing measures this may not always be possible, or may incur a long wait. We strongly recommend for your own convenience that you book ahead. We take bookings on the day so even if it’s a last minute treat it's worth booking ahead.
Are you offering bar only service as well as food? Yes, you are welcome to come for drinks, however following government guidelines, you will need to be seated during your visit. We suggest you book ahead to avoid disappointment.
What is the maximum party size? Currently our maximum party size is a table of six in most of our pubs and restaurants, and four in a few. Please refer to the website of the restaurant/pub that you are looking to book with. We will be unable to join tables together to create larger parties due to social distancing limitations.
How long are booking slots? We want you to enjoy your visit and each table booking is for a two hour period.
Is your beer garden open? Our beer gardens will be open but social distancing measures will be in place to make sure everyone can enjoy them safely.
Are you doing takeaway? We offer several different takeaway and delivery options. You can purchase through our apps or online; and a number our sites partner with Just Eat and Deliveroo to offer a to your door delivery service.
Are play areas going to open? For the safety of all our guests, especially the younger ones, and in accordance with government guidelines, all play areas will for the time being, remain closed.
Are you accepting cash or card only? For the safety of our team we are asking all guests, wherever, possible to pay by card or contactless methods. We accept, contactless card payments up to £45, Apple Pay & Google Pay, or you can download our app and pay at the table.
How far in advance can I book? We are currently accepting bookings for July.
Are you taking bookings for Christmas? Our Christmas bookings will be available to book soon, so keep your eyes peeled to secure your festive table!
Are children welcome? Yes, children are welcome when accompanied by adults. We do however ask that they are supervised at all times and remain seated at the table to allow our teams and guests to safely move about the restaurant whilst observing social distancing.
Are you taking bookings for private parties? We aren't currently taking bookings for private parties, we will review this as the government guidance changes on group sizes.
Do I need to wear a facemask? We are following government guidance on face masks, and they therefore are not mandatory whilst visiting us.
How are you ensuring utensils, glasses and crockery are clean? All crockery and glassware will be brought to the table by your server having been thoroughly cleaned beforehand.
Are you using guards or separators? We have followed all mandatory government guidelines to ensure the safety of our guests, this has meant that we have not needed to separate tables with Perspex screening in majority of our restaurants.
Will your team members be using PPE? If so what? Where appropriate to the role, team members will be using PPE. All front of house staff have been given the option of wearing PPE whilst at work.
How often is the furniture and touch points being cleaned? We already had a rigorous cleaning policy in place that included regular cleaning checks, these have now all been doubled in frequency as well as adding a number of new policies and procedures to make sure that our environment is as clean and safe as possible.
How often are the toilets being cleaned? Toilet checks and cleaning procedures are being carried out by a designated member of staff every 30 minutes. If you see any issues whilst using our facilities please make a member of the team aware so this can be rectified straight away.
How often are the kitchens being cleaned? Our kitchens are always cleaned at regular intervals throughout the day, however, we have set in place additional cleaning policies to increase the frequency.
Are team members washing hands frequently? Yes our team members are advised to wash their hands at least every 30 minutes, and after any occasion where they may have come into contact with another person or object of risk.
Are your team members being tested? There are no government guideline for hospitality workers to be tested before returning to work. We are however carrying out daily health checks before every team members starts a shift. Anyone presenting symptoms is being asked to immediately self isolate.
What distance are you applying in your table spacing? Our table spacing has been done in line with current government guidelines to ensure the safety of both our staff and guests alike.
One of your staff is heard to be unwell but not taking time off what are you doing about it? All our staff complete a health check survey before starting work. Anyone presenting symptoms is being asked to self isolate with immediate effect.
If someone who has visited or works at one of your restaurants becomes unwell what are you doing about it? If we become aware that someone has visited one of our sites and subsequently becomes unwell then we will immediately follow the government guidelines in place. Please see our Track and Trace.
What is your covid policy? Is this available to view? Our Covid-19 policy can be viewed on our website.
If specific areas are locked down or have raised R rate will you close? We will follow government/local authority guidelines in that specific area to maintain the safety of guests and staff as well as protecting the local area.
Why is my local still closed? Our teams are working hard to open all our restaurants as safely as possible and this has meant that not all sites can open straight away. You won't have to wait too long though and we hope to be open very soon!
Are you going to tidy up the grounds of the closed site near me? As soon as we are able to do so; due to government guidelines; we will carry out all essential maintenance and grounds work."
Your site is not reopening how do I get my deposit back? The manager of the site will be in contact with you to arrange this once they are back to work.
Will you extend or replace my expired stamps that expired while you were closed? As a gesture of goodwill we have automatically extended stamps and stamp cards that expired during the period of closure, these have now been updated automatically where applicable so please check your app.
Will you put a longer time frame on use of my rewards and promotions as it may take longer to get a booking or feel confident to dine out? If you had a reward in your app that expired during the period of closure, it will not have been extended. If you let us know which reward expired we can look into this for you. It isn't possible to extend it while you're at a restaurant, you would need to contact our Guest Care team to do this for you
You've extended my stamps/stampcard but my local site is still closed, how am I supposed to use it or gain new stamps? We added extensions to a selected number of stamps and stamp cards that expired during the period of closure, we aren't currently in a position to extend these dates any further.
TRACK AND TRACE
How will you comply with data protection/GDPR rules? The information is only being collected to assist the Government’s request for a “track and trace” process. It will be securely stored, only used if there is a need to check if a coronavirus outbreak has occurred and we or the public health authorities need to contact guests and it will be securely destroyed after 21 days.
Where will these details be stored? The process will be to store the information digitally and securely unless it is already stored in our bookings system.
Will these details be held in physical or digital form? It will be held in a digital form.
Who will have access to these details? The information will be retained securely and made available to the health authorities if they wish to follow up on suspected outbreaks through their “track and trace” procedures.
Will a guest be refused entry to one of our businesses if they refuse to share these details?The Government have asked us to try to obtain contact details and that is what we will try to do.
Will you require customers to leave their names and contact details, or will it be optional?Every customer or group of customers will be asked to provide contact details unless these already exist in the booking system. We think that customers will understand that this makes sense and is in compliance with the Government’s guidance. We cannot force people to do so but we hope that they will help us in ensuring “track and trace” can work as the Government has indicated.
If a guest booked online and provided contact details will they need to give details again when they visit? The information in the booking system should be sufficient for the “track and trace” process to be implemented.